Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SocialScale ("SocialScale," "we," "our," or "us") governing your access to and use of the SocialScale platform, website at socialscale.zuhabul.com, API, CLI, self-hosted software, and all related services (collectively, the "Service").

By creating an account, clicking "I agree," or accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not access or use the Service.

• "Account" — the registered account you create to access the Service.
• "Agent" — an autonomous AI process within SocialScale that performs actions such as content creation, scheduling, analytics, or community management.
• "Connected Platform" — a third-party social media service (e.g., Meta, X, LinkedIn, TikTok) you connect to the Service via OAuth.
• "Content" — any text, images, videos, links, or other material you create, upload, or schedule through the Service.
• "Documentation" — the technical and user documentation available at docs.socialscale.zuhabul.com.
• "Free Tier" — a limited version of the Service provided at no charge.
• "Managed Service" — the cloud-hosted version of SocialScale operated by us.
• "Self-Hosted Instance" — a copy of the SocialScale software you run on your own infrastructure.
• "Subscription" — a paid plan granting access to additional features, agent capacity, or platform connections.
• "User Content" — Content you provide to the Service, including brand voice configurations, post drafts, templates, and media assets.
• "Workspace" — an isolated environment within the Service for your organisation's data, agents, and team members.

You may use the Service only if:

• You are at least 16 years old (or 13 in the United States, with parental consent);
• You have the legal capacity to enter into a binding contract in your jurisdiction;
• You are not located in a country subject to an embargo by the US Office of Foreign Assets Control (OFAC) or on any sanctions list;
• You have not been previously suspended or banned from the Service;
• Your use of the Service complies with all applicable laws and regulations.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to do so. If you do not have that authority, you must not accept these Terms.

4.1 Registration

You must provide accurate, current, and complete information during registration. You are responsible for keeping your account information up to date.

4.2 Credentials

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You agree to:

• Use a strong, unique password and enable two-factor authentication (2FA) where available
• Notify us immediately at security@socialscale.zuhabul.com if you suspect unauthorised access
• Not share your login credentials with anyone outside your authorised team

4.3 One Account Per Person

Each individual may create one free account. Creating multiple accounts to circumvent Free Tier limits is a violation of these Terms and may result in suspension.

4.4 Team Workspaces

Workspace owners may invite team members. Owners are responsible for their team members' compliance with these Terms. You may revoke team member access at any time from the Workspace Settings.

5.1 Subscription Plans

SocialScale offers Free Tier, paid Managed Service subscriptions, and self-hosted licenses. Features, limits, and pricing for each plan are described on our pricing page.

5.2 Billing Cycle & Automatic Renewal

Paid subscriptions are billed monthly or annually in advance. Your subscription automatically renews at the end of each billing period unless you cancel at least 24 hours before the renewal date. By providing a payment method, you authorise us to charge that method for all applicable fees.

5.3 Free Trials

We may offer free trials. Unless you cancel before the trial ends, your trial automatically converts to a paid subscription and your payment method will be charged.

5.4 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' advance notice of any price increase by email. Your continued use of the Service after the effective date constitutes acceptance of the new pricing.

5.5 Refunds

Subscription fees are generally non-refundable except where required by applicable law. If you believe you were charged in error, contact us within 30 days at billing@socialscale.zuhabul.com. We handle refund requests on a case-by-case basis and will work to resolve issues fairly.

5.6 Taxes

Prices may be exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for all taxes applicable to your subscription. We will collect taxes where required by law.

5.7 Failed Payments

If a payment fails, we will retry the charge and notify you by email. If payment remains outstanding after a 7-day grace period, we may downgrade or suspend your account until payment is resolved.

6.1 Grant

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during the subscription term.

6.2 Self-Hosted License

The SocialScale software is available as open-source software. Self-hosted deployments are subject to the license terms specified in the source code repository (the "License File"). Where a commercial self-hosted license is required, separate license terms apply.

6.3 Restrictions

You may not, directly or indirectly:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any proprietary components of the Service
• Copy, modify, or distribute the Service or create derivative works, except as permitted by the applicable open-source license
• Use the Service to build a competing product or service
• Sublicense, sell, resell, transfer, or otherwise commercially exploit the Service or access to it
• Remove, obscure, or alter any proprietary notices, labels, or marks in the Service
• Access the Service by any means other than the interfaces we provide (unless using our documented API)
• Use automated scripts to scrape, crawl, or extract data from the Service beyond normal API usage

7.1 Ownership

You retain all intellectual property rights in your User Content. These Terms do not transfer any ownership of your Content to us.

7.2 License to Us

You grant SocialScale a limited, worldwide, royalty-free license to store, process, and transmit your User Content solely to the extent necessary to provide the Service — for example, to publish posts to your connected platforms, generate AI content based on your brand voice, and display your content within the Service's interface.

7.3 AI Training Prohibition

We do not use your User Content to train AI or machine learning models, and we do not share your User Content with LLM providers for training purposes.

7.4 Content Responsibility

You are solely responsible for all User Content you submit through the Service, including content published to social media platforms by AI agents acting on your behalf. You represent and warrant that:

• You own or have the necessary rights and permissions for all User Content
• Your User Content does not violate any third party's intellectual property, privacy, or other rights
• Your User Content complies with all applicable laws and these Terms
• You have reviewed and approved any AI-generated content before it is published (or have accepted the risks of autonomous publishing)

7.5 Content Monitoring

We do not routinely monitor User Content. However, we reserve the right (but not the obligation) to review and remove User Content that we believe, in our sole discretion, violates these Terms.

8.1 Our IP

The Service (excluding User Content and open-source components) is and remains the exclusive property of SocialScale. This includes the SocialScale name, logo, trademarks, the proprietary portions of the codebase, and the visual design of the Service. Nothing in these Terms grants you any right to use our trademarks without prior written consent.

8.2 Feedback

If you submit suggestions, bug reports, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialise that Feedback without restriction or compensation to you.

8.3 Open Source

Certain components of the Service are licensed under open-source licenses. Your rights to those components are governed by the applicable open-source license, not these Terms.

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection, intellectual property, privacy, or export control laws
• Post, schedule, or generate content that is defamatory, fraudulent, deceptive, obscene, or that promotes violence or discrimination
• Conduct coordinated inauthentic behaviour, including operating bot networks, fake engagement, or coordinated manipulation of public discourse
• Violate the Terms of Service of any connected social media platform
• Transmit spam, unsolicited commercial messages, or bulk messaging in violation of applicable anti-spam laws (CAN-SPAM, CASL, etc.)
• Harvest or scrape personal data about third parties without their consent
• Engage in phishing, social engineering, or impersonation of any person or entity
• Attempt to gain unauthorised access to any part of the Service, other users' accounts, or connected platform accounts you do not own
• Upload or transmit malware, viruses, or any code designed to disrupt or damage systems
• Circumvent, disable, or interfere with security features of the Service
• Engage in cryptocurrency mining or any use that places an excessive or unreasonable load on our infrastructure
• Use the Service in any jurisdiction where providing or using the Service is prohibited

We reserve the right to determine, in our sole discretion, whether activity violates this policy. Violations may result in immediate suspension or termination without refund.

10.1 Review Responsibility

While SocialScale's AI agents are designed to generate high-quality, brand-aligned content, AI systems can produce inaccurate, offensive, or otherwise problematic output. You are responsible for reviewing AI-generated content before publication, particularly when using autonomous publishing modes.

10.2 No Warranty on AI Output

We make no warranty that AI-generated content will be accurate, non-infringing, appropriate for your audience, or compliant with the policies of connected platforms. Content generated by LLMs (Claude, GPT, Gemini, etc.) reflects the outputs of third-party models and may contain errors, hallucinations, or biases.

10.3 LLM Provider Terms

Your use of AI features is also subject to the terms of the LLM providers configured in your account (e.g., Anthropic's Usage Policy, OpenAI's Terms of Use). You agree to comply with those terms in your use of AI-generated content.

10.4 Prohibited AI Uses

You may not use AI features to generate content that constitutes disinformation, deepfakes, CSAM, or content that violates any applicable law or the policies of connected platforms.

When you connect social media accounts, you authorise SocialScale to act as your agent on those platforms, subject to the OAuth permissions you grant. You acknowledge and agree:

• You own or are authorised to manage the connected accounts
• You comply with the terms of service of each connected platform, and that violations may result in platform-level suspension independent of SocialScale
• Platform APIs are subject to rate limits, policy changes, and potential outages outside our control
• We are not liable for actions taken by platforms including suspension of your connected accounts
• You may revoke platform access at any time via Settings → Connected Accounts or directly through the platform's security settings

SocialScale is not affiliated with, endorsed by, or sponsored by any connected social media platform. All platform names and logos are the property of their respective owners.

12.1 Managed Service

We target 99.9% monthly uptime for paid Managed Service plans, measured as total minutes in a calendar month minus downtime, divided by total minutes. Uptime excludes:

• Scheduled maintenance (announced at least 24 hours in advance)
• Force majeure events (see Section 20)
• Downtime caused by third-party platform outages (e.g., Facebook, Twitter APIs)
• Downtime resulting from misuse or violation of these Terms

12.2 Service Credits

If monthly uptime falls below 99.9%, you may be eligible for a service credit of 10% of your monthly fee for each full percentage point below target, up to 30% of the monthly fee. Credits must be requested within 30 days and are applied to future invoices, not refunded.

12.3 Self-Hosted

No uptime SLA applies to self-hosted deployments. You are responsible for your own infrastructure reliability.

13.1 Cancellation by You

You may cancel your subscription at any time from your Billing Settings. Cancellation takes effect at the end of your current billing period. You retain access to paid features until the period ends. You may also delete your account permanently from Account Settings.

13.2 Suspension or Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You breach any provision of these Terms or our Acceptable Use Policy
• Your account is used for fraudulent, illegal, or abusive activity
• You fail to pay fees after the grace period
• We are required to do so by law or a government authority
• Continued service would expose us to legal liability

For non-urgent violations, we will provide a 7-day cure period before termination where feasible.

13.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately
• We will provide a 30-day data export window during which you may download your data
• After the export window, your data will be deleted per our retention policy
• Sections that by their nature should survive termination remain in effect (Sections 7, 8, 14, 15, 16, 17, 18, 20)

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• That the Service will be uninterrupted, error-free, or free from harmful components
• That any defects will be corrected
• That AI-generated content will be accurate, lawful, or suitable for any purpose
• That the Service will meet your specific business requirements
• The accuracy or completeness of any information or results provided by the Service

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SOCIALSCALE, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Damages arising from your use or inability to use the Service
• Damages arising from AI-generated content published to your connected platforms
• Damages arising from third-party platform suspensions, API changes, or outages
• Damages arising from unauthorised access to or alteration of your transmissions or data

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless SocialScale and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms
• Your User Content or content published through the Service
• Your violation of any applicable law or the rights of any third party
• Your violation of the Terms of Service of any connected social media platform
• Any claims by your team members or end users arising from your use of the Service

We reserve the right to assume exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with our defence of such claims.

17.1 Informal Resolution First

Before filing any formal dispute, you agree to first contact us at legal@socialscale.zuhabul.com and attempt to resolve the issue informally for at least 30 days.

17.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved by binding individual arbitration rather than in court, except as provided in Section 17.4. Arbitration is conducted by a mutually agreed upon arbitrator under the rules of the relevant arbitration body. The arbitration will be conducted in English.

17.3 Class Action Waiver

You and SocialScale agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

17.4 Opt-Out

You may opt out of the arbitration agreement within 30 days of first accepting these Terms by emailing legal@socialscale.zuhabul.com with subject line "Arbitration Opt-Out" and your name and account email. If you opt out, disputes will be resolved in courts of competent jurisdiction.

17.5 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, such as claims for IP infringement or unauthorised access.

17.6 Governing Law

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction of SocialScale's principal place of business, without regard to conflict of law provisions. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the courts in that jurisdiction.

We respect the intellectual property of others and expect users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to proper notices of claimed copyright infringement.

18.1 Reporting Infringement

To submit a DMCA takedown notice, send the following to our designated agent:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing (URL or description)
• Your contact information (address, telephone number, and email)
• A statement that you have a good faith belief that the use is unauthorised
• A statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorised to act on their behalf

18.2 Repeat Infringers

We will terminate the accounts of users who are determined to be repeat copyright infringers.

We may modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date on this page
• Send email notice to registered users at least 14 days before the changes take effect
• Display an in-app notification requiring acknowledgement for material changes

For non-material changes (grammar corrections, clarifications that do not affect your rights), we may update these Terms without notice. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

If you disagree with a material change, you may terminate your account before the effective date. We will provide a prorated refund for any unused portion of a prepaid annual plan.

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any Order Forms or subscription confirmations, constitute the entire agreement between you and SocialScale regarding the Service and supersede all prior agreements.

20.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, or severed if it cannot be modified. The remaining provisions remain in full effect.

20.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign your rights under these Terms without our prior written consent. SocialScale may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

20.5 Force Majeure

Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, government actions, labour disputes, internet or infrastructure outages, acts of war, or pandemic.

20.6 Notices

We will send notices to the email address associated with your account. You agree that email notices satisfy any legal notice requirement. Legal notices to us must be sent to legal@socialscale.zuhabul.com.

20.7 Contact Us